TERMS AND CONDITIONS
Should you find a lower rate for our hotel, we will match it. Just call us at 877-750-5464.
The following terms and conditions apply:
Packages, promotions, and non-refundable/non-cancelable offers excluded.
Excalibur has a 48-hour cancellation policy for most reservations with the exception of some convention bookings which have a 72-hour cancellation policy, and special offers that are non-refundable after the time of booking.
You will receive a full refund if your reservation is cancelled no later than 72-hours prior to arrival. Compare this to other travel sites who may charge you $25 or more for cancellations, regardless of when you cancel.
First night room and tax will be charged immediately to the credit card given at the time of booking, excluding special offers that are non-refundable/non-cancelable, which require full, pre-payment at time of booking.
Rate must be for the same room type.
The rate must be available to the general public. Qualified discount rates, such as AAA rates, AARP rates, convention rates, or direct marketing offers do not apply. This guarantee does not apply to packaged rates with airfare on 3rd party websites.
The rate must be confirmed as available. One way to confirm availability is to provide a printout of the screen or a screenshot of the Web site with the lower rate that proves availability. Due to the processes and advertising practices at some Web Sites not owned by MGM MIRAGE the initial search results may not reflect a rate or even a room that is currently and actually available through that Web site. In other words, although an initial search results screen may show a particular room availability and rate, if you were to try to book that room, at the point of transaction you would see a screen that states either the room is unavailable or that the room is available at a different rate. Accordingly, you must provide a printout of the screen or a screenshot of the website at the point of transaction (for example, a credit card information page just before actual booking that shows availability, the rate, room type, dates, etc.)
In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked at Excalibur.com with the total room cost of the stay booked at a Competing Rate with substantially similar Rate Limitations.
Rates that are "available upon request" must be confirmed for availability through a call to the rate provider. Excalibur will confirm the availability of the rate with its property before honoring a claim, and Excalibur will not honor claims on rates that are not available at that time.
Availability of the Competing Rate must be proven by an acceptable form of evidence, including:
A printout of the screen or a screenshot that proves availability and rate (i.e. the credit card information page that shows the rate, room type, dates, etc.). You do not, however, need to book the rate.
Initial search results screens and other screens prior to the point of transaction or booking do not demonstrate that the room and rate are actually available from the Web site and are not acceptable.
Availability screens that read "On Request", or the equivalent, must be checked for rate availability.
A rate which is published through magazine, newspaper or any other communication medium for online purchases must be dated, documented and must be confirmed by Excalibur for availability.
Excalibur Customer Service Center Associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.
Rate quoted is for standard room type and does not include taxes, gratuities and other charges that may apply. Other restrictions may apply.
The Best Rate Guarantee does not apply to any rates from Opaque Providers, i.e. websites who do not identify the name of the hotel until after booking. An opaque provider is any entity or service that sells or otherwise makes available, or directly or indirectly provides or makes available, information relating to available hotel rooms in a manner that prevents, until after the buyer has guaranteed payment, a customer from determining through information made available by such entity two or more of the Opaque Characteristics of any specific available room or hotel reservation that is currently available. Opaque Characteristics means with respect to any available hotel room or hotel reservation, (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located and (c) the identity, brand or flag affiliation of the hotel that will provide such available room.
The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at Excalibur. |
